02 / SERVICE Conversion-built websites

Sites for
11 p.m. on
a Tuesday.

The customer Googling “AC repair near me” at midnight doesn’t care about your team page. They care that the number is big, the form is short, and the truck shows up. We build for that exact moment.

0.7s

Median mobile load post-rebuild

12%

Average form-fill rate (vs. ~2% industry)

21

Days, audit to live site

§ What it is The 11 p.m. test

Most trades sites fail one specific moment.

Imagine your customer the moment they need you: a leaking pipe in the basement, the AC dead in July, the lawn growing in faster than they can keep up. They’re standing in their kitchen with their phone, and they have three to five minutes of patience.

In those minutes they will hit your site, scan for two things — “how do I reach a human” and “do I trust these people” — and either call or leave. Forever.

Most service-business sites were built by a cousin five years ago, take seven seconds to load on cellular, hide the phone number under a hamburger menu, and ask for the customer’s pet’s name in the contact form. We rebuild them for the 11 p.m. test.

§ Why Why you need it

What changes when you do this well.

01

Speed is conversion

A mobile page that loads in one second converts roughly 3× better than one that loads in four. We treat every kilobyte like it costs money.

02

Trust signals work

Photos of real trucks, real techs, real jobsites. Real reviews from real names. The cheap stock-photo “professional” look actively loses you calls.

03

Phone-first design

Eight in ten customers will call, not fill a form. The phone number lives in the upper right and at the end of every section — not buried on a Contact page.

04

Lead capture that doesn’t fight you

A three-field form (name, phone, what’s broken) outperforms a twelve-field form by roughly 4×. We respect the customer’s thumb.

§ Build spec What’s included

Every site, same spec.

Performance

  • 01 <1s mobile load
  • 02 Lighthouse 95+
  • 03 WebP / AVIF images
  • 04 Inlined critical CSS

Conversion

  • 01 Sticky phone + book CTA
  • 02 Three-field lead form
  • 03 Click-to-call everywhere
  • 04 Trust band above fold

SEO foundations

  • 01 Service-area pages
  • 02 Schema.org markup
  • 03 Sitemap + GSC
  • 04 Local citation links

Content

  • 01 Hero + lede copy
  • 02 Service detail pages
  • 03 About + crew page
  • 04 10–20 photos from your shop

Operations

  • 01 CMS for non-devs
  • 02 Form → CRM / email
  • 03 Call tracking number
  • 04 Monthly uptime SLA

Ownership

  • 01 You own the domain
  • 02 You own the content
  • 03 You own the code
  • 04 You own the leads
§ Rebuild Before / after

Same shop. Different site.

Before · cousin built it · 2019

photo · ugly site screenshot · cluttered hero · tiny phone

7.2s

Mobile load

1.4%

Form fill rate

58

Lighthouse score

After · Arete build · 30 days

photo · new site · big phone · short form · jobsite photos

0.6s

Mobile load

13%

Form fill rate

98

Lighthouse score

§ FAQ Questions you should ask

Things owners ask before we shake hands.

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